Privacy
Policy

1. Data Controller

The data controller for personal data collected on this site is:

2. Data Collected

When you use the site and place orders, we may collect the following data:

• First name, last name, email address and phone number
• Delivery and billing address
• Payment data (processed directly by our secure providers — we do not store your banking details)
• Order history and purchase preferences
• Browsing data (cookies, IP address, pages visited)

3. Purposes of Processing

Your personal data is collected and processed for the following purposes:

• Processing and tracking your orders
• Customer relationship management (after-sales service, complaints, warranties)
• Sending transactional communications (order confirmation, shipping updates)
• Improving the user experience on the site
• Compliance with our legal and accounting obligations
• Sending commercial communications (only with your consent)

4. Legal Basis for Processing

• Performance of a contract: order processing, delivery, after-sales service
• Legal obligation: invoicing, accounting, tax obligations
• Legitimate interest: improving our services, site security
• Consent: marketing communications, non-essential cookies

5. Data Retention

• Order and billing data: 10 years (accounting obligations)
• Customer account data: for the duration of the business relationship + 3 years after the last order
• Browsing data and cookies: maximum 13 months
• Marketing data: until withdrawal of your consent

6. Data Sharing

Your data may be shared with the following categories of recipients, strictly for the purpose of service delivery:

• Logistics providers and carriers (for delivery)
• Secure payment providers (Stripe, Tap Payments)
• Shopify e-commerce platform (store hosting and management)
• Analytics and marketing tools (with your consent)

We never sell your personal data to third parties.

7. Cookies

Our site uses cookies to improve your browsing experience. Essential cookies (cart, session, security) are placed without prior consent as they are essential to the site's operation. Analytical and marketing cookies require your explicit consent.

You can manage your cookie preferences at any time via your browser settings.

8. Your Rights

You have the following rights regarding your personal data:

• Right of access: obtain a copy of your personal data
• Right of rectification: correct inaccurate or incomplete data
• Right to erasure: request deletion of your data
• Right to object: object to processing for marketing purposes
• Right to portability: receive your data in a structured format
• Right to restriction: limit the use of your data

To exercise your rights, contact us at: amine@mysportset.com. We commit to responding within 30 days.

9. Data Security

We implement all appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure. Financial transactions are encrypted via SSL protocol and processed by PCI-DSS compliant providers.

10. Policy Updates

SITEKA - FZCO reserves the right to modify this Privacy Policy at any time. Any changes will be published on this page with the updated date. We encourage you to consult it regularly.

For any questions regarding this policy, contact us at: amine@mysportset.com